Refund Policy
CANCELLATIONS AND REFUNDS:
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Cancellations:
Cancellations on coffee orders will be considered if the request is made within 2 hours of placing an order.
Returns:
Coffee is a perishable product and is roasted on order. Returns are only entertained if:
- The wrong product is delivered.
- The product is received in damaged condition.
You need to get in touch with us within 48 hours of receiving the shipment to initiate the return process.
Refunds:
We offer the option of a replacement or 100% refund against returns.
Replacements and refunds are initiated within 3 working days of receiving the returned product.
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Cancellations:
Cancellations on coffee orders will be considered if the request is made within 2 hours of placing an order.
Returns:
Coffee is a perishable product and is roasted on order. Returns are only entertained if:
- The wrong product is delivered.
- The product is received in damaged condition.
You need to get in touch with us within 48 hours of receiving the shipment to initiate the return process.
Refunds:
We offer the option of a replacement or 100% refund against returns.
Replacements and refunds are initiated within 3 working days of receiving the returned product.